1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

Account information (name, email, billing details)
Service usage data and logs
Support communications
Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices and support messages
Monitor and analyze usage patterns
Detect and prevent fraud and abuse

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information in the following circumstances:

With your consent
To comply with legal obligations
To protect our rights and prevent fraud
With service providers who assist in our operations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Employee training on data protection

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you terminate your account, we will delete your data within 30 days unless required to retain it for legal purposes.

6. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data
Object to processing of your information
Request data portability
Withdraw consent where applicable

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@stralixcloud.com or through our support portal.